Frequently Asked Questions
How long will it take to print & dispatch my order?
It takes us between 1-2 business days to process & dispatch your order, this is true regardless of how many cards you have ordered. On most occasions, you will find your order is dispatched within 1 working day when ordered before 11am. Although during particularly busy periods, this may increase to the 2 day limit.
If any temporary changes are made to our dispatch times, you will be able to find this on the banner at the top of our home page.
You will receive an email notification from us letting you know your order has been dispatched.
What Shipping Methods are available to me?
UK NON-PRIORITY: Royal Mail 2nd Class (No Tracking) Estimated 2-5 Business Days after dispatch.
SPEND £10 OR MORE ON ONE ORDER & GET FREE 2ND CLASS SHIPPING
UK STANDARD: Royal Mail 1st Class (No Tracking) Estimated 1-3 Business Days after dispatch.
UK STANDARD TRACKED: Royal Mail Tracked 24 (Tracking included, No Signature) Estimated 1-3 Business Days after dispatch.
Please refer to our checkout page for current UK shipping rates. Enter your postcode and the available shipping rates will be shown.
For Full Details please read our shipping policy
Can I change anything on the front of a card?
Currently, we are not taking orders for custom designs. However, if it is a simple amendment please feel free to contact us by email: info@OliverRoseDesigns.co.uk to discuss your idea. Alternatively, you can catch us during opening hours on our live chat button!
What size are the cards?
We currently offer 2 sizes of Printed Cards. Our standard cards are approx 5.8” x 5.8” square. Our larger A5 cards are approx 5.8” x 8.3”.
How thick are the cards?
The cards are printed on 350gsm smooth white uncoated card stock. It is a great quality card base that our customers have been very happy with and has a luxurious look and feel.
Do the cards have real glitter or foil on them?
No. Although all our cards look extremely realistic, no real glitter or foil is used. The effect is all gained using high quality printers.
Can a message be printed inside &/or send Direct to the Recipient?
Yes! on most listings on the Website you will find this in the "Customise Your Card" section. You will incur an extra charge for some options.
How are the cards packaged?
Each card alongside its plain envelope will be placed in its own paper bag (for a bit of extra protection during transit). They are then enclosed within a brown, board backed envelope (to protect against potential bending during transit). If you order 3 or more cards in one transaction, they may be posted to you in a box that conveniently fits through any standard sized letter box. Note: If you choose to deliver the card direct to the recipient, we will seal the card in it's own individual envelope ready to be opened by them.
Can you combine postage if I place two separate orders?
Once you have checked out, it is not possible for us to combine postage of separate orders unless the original order has not been processed yet. If you place more than one order close together and we notice this, we will combine shipping where possible.
I forgot to add my discount code, can I add it after?
No, unfortunately we cannot add any discount codes to an order once it has been placed. You will need to make sure you enter the code into the discount code box before you purchase to qualify.
Can I cancel an order before it ships and receive a full refund?
You may cancel an order within 1 hour after ordering, if the item hasn't been printed you may be able to cancel the order after the initial 1 hour. Sometimes we may need to apply a cancellation charge of 35p.
Contact Us via email to find out: info@OliverRoseDesigns.co.uk
Can I return an item once I receive it?
Please refer to our Refund Policy for details of when you can/cannot return an item.
I have a different question which isn't listed here..
If you have a question which isn't listed in our FAQ's please reach out to us in one of the following ways:
Email: info@oliverrosedesigns@gmail.com
Live Chat: Click the "Help" button in the bottom left corner of every page on our website and we will answer your question during business hours or get back to you asap if outside of normal business hours.
Call us: 01375 462377
Business Hours: Mon-Fri 9am-4pm GMT
Note: If we get asked the same question a few times we add it to the FAQ list.
